Dodevski: We pay particular attention to the satisfaction of our customers

Group of non-banking financial companies

Daniel Dodevski, manager of Financial Credit Center BS
Economics and business | printed edition | April 2023.

How do you assess the current situation in your sector?? Where is your company within those frameworks and what does the future hold??

Competition in the financial market of the Republic of North Macedonia determines that financial companies constantly nurture their modest participation in the financial market under 1 % at the level of total assets and at the same time represents an incentive to strengthen their own position as fintech institutions close and flexible especially for the population sector. Financial companies as non-banking financial institutions increase the degree of financial intermediation with their existence, but what is imposed as a necessary necessity is the improvement of cooperation with state institutions and authorities in order to determine the common goals and translate them into the appropriate regulation.
Financial credit center BS, as one of the largest in its sector, constantly strengthens its 30-year market position as a financial institution that is close and flexible to the needs of small and medium-sized companies and that takes special care of the population sector, adapting existing and introducing new innovative products to meet customer needs.
We pay particular attention to the satisfaction of our customers, which for us is an important indicator of success, and we carefully and gradually create the pricing policy in the direction of minimal impact on our clients.
Having this goal before us, in 2022 year, we continued with intensive credit activity, achieving continuous credit growth, which at one time contributed to achieving growth in almost all segments of the operation, and above all and most significantly growth of net profit and return on capital.
Taking into account the fact that there is an ongoing procedure for the adoption of amendments to the Law on Financial Companies, which provide for greater protection of citizens through strengthened regulatory requirements and standards that financial companies must meet, on the one hand during the simultaneous implementation of one of the biggest changes that are coming in 2023 year, etc. it is. the application of the new Law on Payment Services and Payment Systems, which allows us to create a business model by which we would expand our operations in the payment services segment, refer to our continuous modernization and accelerated digitization with the ultimate goal of improving the conditions in the offer, which was and remains our priority for this year as well, and customers will feel the benefit in all segments of our operation.

Link to article,
https://ekonomijaibiznis.mk/News.aspx?IdNews=26510