GENERAL CONDITIONS

1. INTRODUCTION

• Financial companies Financial Center Credit BS LLC, with registered office at st. Dame Gruev, Block 1, 1000 Skopje, Republic of North Macedonia, with EMBS 4235827 and EDB 4030994120906, email: info@fkcbs.com.mk, wire: +389 3166-466 (in the following text: ( “Loan Giver” or “FD” [financial firm] ) is a financial company licensed by the Ministry of Finance of the Republic of North Macedonia.
• These General Terms and Conditions, the tariff for billing services and the principles of processing personal data of customers, part of the Privacy Policy, are an integral part of these general conditions for the use of financial services and apply to all agreements concluded between the Credit Provider and the Customer, publicly available on the official website of the Credit Provider.
• The credit provider has the right to unilaterally change these General Terms and Conditions, Tariff and Privacy Policy.
• In the event that the Client does not agree to the change(ite), has the right to terminate the Agreement by delivering a written notice to the Credit Provider or by any other agreed method of communication, within the period of point 1.3. and by fulfilling all obligations arising from the Agreement(ite).
• In case the Customer does not use the right from point 3.1. for termination of the Agreement(ite), will be deemed to accept the changes and thus will have no claims from the Credit Provider regarding the changes to the General Terms and Conditions, The Privacy Policy or the Tariff.
• The applicable laws of the Republic of North Macedonia apply to these General Terms and Conditions and any and all agreements concluded on the basis of these General Terms and Conditions.
• The customer can at any time request a copy of the applicable General Terms and Conditions at the Credit Provider's business premises or find them on the Credit Provider's website.

2. DEFINITIONS

For the purposes of these General Terms and Conditions, the following terms, listed below, shall have the following meaning:

• General conditions - (or "general terms and conditions") are rules and provisions established by the Credit Provider — when regulating relations with its customers or users of services.
• Agreement – ​​a binding agreement between the Parties according to which the Credit Provider has agreed to consider the possibility of approving a consumer loan(and) to the Customer in accordance with the General Terms and Conditions of the Credit Provider, Tariff, Privacy Policy, as well as all other agreements or amendments to agreements concluded between the Parties (including all amendments and attachments).
• Consumer credit – Credit approved to the Customer
• Personal credit limit (LKL) – maximum amount for which the Customer can apply to the Credit Provider.
• Additional commissions – All other commissions that are not included in the Credit Agreement that the Credit Provider charges additionally are listed in the Tariff that is publicly available on the Credit Provider's website.
• Applicable Laws – Law on Financial Companies, Law on Commercial Companies, Law of Obligatory Relations; Law on Consumer Protection in Consumer Credit Agreements; Contractual Pledge Law; Law on data in electronic form and electronic signature; The Law on the Provision of Distance Financial Services as well as other applicable laws and regulations governing this matter
• Application – Act (request) for the approval of a Credit that the Customer submits in written or electronic or oral form to the Credit Provider.
• SVT – The annual rate of total costs in accordance with the Law on consumer protection when approving consumer loans, which is calculated according to the Decision on the methodology for calculating the annual rate of total costs adopted by the National Bank of the Republic of North Macedonia ("NBRSM"). For clarification, all Additional commissions are not included in the calculation of SVT.
• Assessment of creditworthiness – Process of assessing the creditworthiness of the Credit User and checking the possibility of repaying the Loan..
• Business premises – Any business premises, used by the Credit Provider, in which the Credit User can perform one or more of the following activities: to receive information and/or consultation about the application conditions, obtaining and using credit; to apply for a loan; to conclude a Credit Agreement; to carry out other activities in accordance with these General Terms and Conditions which are explicitly stated to be carried out in the relevant business premises. The location, working hours and the relevant organization, which manages the Business Premises, are listed on the official website of the Credit Provider.
• Credit Bureau - Macedonian Credit Bureau AD Skopje, a state institution operating on the basis of the Credit Bureau Law.
• Signature – handwritten signature of the Parties upon creation, confirmation of a mutual contractual relationship.
• Commissions – All commissions charged by the Credit Provider in connection with the Credit pursuant to the Consumer Credit or the secured credit agreement
• Interest – Amount to be paid to the Credit Provider as compensation for the use of funds provided by the Credit Provider.
• Personal Data Protection Law – The law that governs the method of collection, processing, use and storage of personal data of natural persons, in order to protect their privacy and dignity (Official Gazette no. 42/2020), including all amendments and additions.
• Credit – The amount of credit as defined in the Credit Agreement
• Credit Agreement – ​​Consumer Credit Agreement with all attachments to it as well as Secured Credit Agreement with all attachments to the same.
• Client – ​​a natural person who submits an Application for credit approval to the Credit Provider or has concluded a Credit Agreement with the Credit Provider.
• MKD – Macedonian denar. Macedonian monetary currency that is used for loans that are approved in accordance with these General Terms and Conditions and credit agreements, when disbursed by the Credit Provider in Macedonian Denars and repaid by the Credit Beneficiary in MKD.
• OneID – a mobile application that provides customer security for quick and secure identification when submitting an application for credit approval.
• Parties – are the contracting parties, that is, the Credit Provider and the Credit User.
• Pledge Agreement – ​​An agreement with the capacity of an enforceable document for a pledge, in case of concluding a loan agreement with a pledge or a dedicated loan agreement with a pledge, with all additional attachments thereto.
• Repayment Date – The date on which the Credit User is obliged to return the Credit along with all Fees
• Tariff – Price list for the services of the Credit Provider which is published and publicly available in the Business premises of the Credit Provider and on the official website of the Credit Provider.
• Deadline – All deadlines for the purposes of these General Terms and Conditions, requirements for credit approval and concluded contracts, since the same are calculated using a calendar year lasting from 365 days.
• Веб страна – Веб страна е електронска јавна страна на Давателот на кредит односно следниот линк www.fkcbs.com.mk .

3. GENERAL CONDITIONS FOR CONCLUSION OF CONTRACT

• The credit provider has the right to decide with whom to conclude a contract, that is, establish a business relationship.
• The credit provider can approve the conclusion of an Agreement, if the following conditions are met:
  • The client is a natural person and a citizen of the Republic of North Macedonia, with done at least 18 years and has the business ability to conclude a contract;
  • The identity of the Client has been properly verified;
  • The customer has regular income and can afford the loan, and the Customer may be asked to submit proof of income;
  • The customer requested a consumer loan from the credit provider and it was approved;
  • The customer accepted and signed the Credit Agreement;
  • The customer accepts and signs the Credit Agreement and its annexes and/or any other agreement that may be required (for example. Pledge agreement etc.);
  • In the case of a Pledge Agreement, at the moment when the pledge is recorded in the Pledge Register at the Central Registry of the Republic of North Macedonia (applicable to secured credit agreements and dedicated secured credit agreements).
  • The approval of the loan depends on the assessment of the credit risk (in the following text: Assessment).

The credit provider, also, may refuse to grant Credit based on the information contained in its database. In case of refusal of credit approval due to the negative rating based on data from external databases, The credit provider will inform the Customer of the reason for rejection.

• The credit provider will not conclude agreements with persons who are not citizens of the Republic of North Macedonia and with customers who will not submit the data/documents requested by the credit provider for the purposes of identifying and verifying the identity and/or for the purpose of evaluating their creditworthiness., are in accordance with the requirements of the Credit Provider and if, on the basis of a request from the Credit Provider, he does not provide sufficient data or documents on the origin of property or in case of suspicion of money laundering or terrorist financing.
• The credit provider will not enter into agreements with customers who have caused direct or indirect damage to the credit provider or represent a threat or caused damage to the reputation of the credit provider or the customer has obligations towards other creditors or credit institutions., court proceedings and enforcement proceedings.

4. SUBMITTING A LOAN APPLICATION

• The customer personally applies for a loan, by submitting an Application to the Credit Provider. Submission of an Application is possible through the website of the Credit Provider, in the business premises of the Credit Provider or through any other channel provided by the Credit Provider.
• In the Application, The customer provides his personal data, email address, phone number etc., as well as the requested loan amount and repayment term.
• The credit provider will not be responsible for any errors in data submission by the Customer, and all the consequences that could arise from such mistakes, shall be borne by the Customer.
• By submitting the Application, The customer must give consent to the credit provider for receiving a report or reports from Macedonian Credit Bureau AD Skopje (MKB). The Client agrees that the given consent to receive a report from the ICB will apply to any and all requests submitted by the Client to the Credit Provider within the validity of the Credit Agreement, amended from time to time and in accordance with the method and procedure for using data from the ICD.
• Before the approval of the Credit, The customer must declare whether he is a public office holder (in the following text: NJF).
• By signing the Agreement, The credit provider submits the contractual documentation and the conditions for the Credit to the Customer.

5. CUSTOMER IDENTIFICATION AND KNOW YOUR CUSTOMER PRINCIPLES

• The client or in exceptional situations his representative, submits the data and documents requested by the Credit Provider for the purposes of identifying the Client.
• The Customer is identified on the basis of an identification document in accordance with the law and acceptable to the Credit Provider (eg a valid identity card or travel document).
• The Customer or his representative may be identified by means of communication acceptable to the Credit Provider or by means of electronic identification.
• The credit provider will consider that the documents submitted by the Customer are authentic, valid and accurate.
• The credit provider will make a copy of the documents submitted by the Customer and will keep them, physical or electronic, in accordance with the law and the Privacy Policy.
• The credit provider applies domestic and international measures to prevent money laundering, and terrorist financing. Hence, The credit provider has the right to request data on the financial activities of the Client, as well as the origin of the Client's property. Based on this, The credit provider has the right:
  • for the duration of the business relationship, to update the data of the Client or his representative on a regular basis and for this purpose request and receive additional documents and data from the Client (including citizenship data, taxes paid, residence).
  • on a regular basis or at its own discretion to request information and evidence about the Client's activities, including the purpose of transactions with the Credit Provider, as well as the origin of the Client's funds in the Client's transactions;
  • to monitor and evaluate the services that the Customer uses from the Credit Provider.
• When applying the measures to prevent money laundering and terrorist financing, The credit provider will apply a risk-based approach and based on that implement appropriate measures starting from the nature of the transactions, as well as an assessment of the risk that the Client or another related person, could be involved in the process of money laundering or terrorist financing.

6. CREDIT EVALUATION

• The credit provider evaluates the Customer's creditworthiness based on available information, including information obtained from the Customer and at its own discretion, and if necessary, based on data from external databases, relevant to the assessment of creditworthiness and to which information the Credit Provider has authorized access. In case the Credit Provider rejects the Credit request based on data from external databases, The credit provider will inform the Customer of the reason for rejection.
• The customer is obliged to provide the credit provider with copies of the documents required for the evaluation, and as requested by the Credit Provider, such as for example:
  • employment certificate; and/or
  • sample transaction account statement; and/or
  • pension document, in the case of a retired customer etc.
  • In case of Secured Credit Application, The customer is obliged to provide the credit provider with a valid document for the subject of pledge, and due to securing the Credit.

• As part of the Assessment, The credit provider, at its own discretion, maybe, through its employees, to conduct a conversation with the Client, during which he may request to receive additional information or additional documents.
• For the purposes of credit approval, in accordance with these General Terms and Conditions, The client declares that on the day of submission of the request:
  • There are no obligations as a guarantor, nor unfulfilled obligations to the state, financial institutions, to the current and previous employer, to a natural or legal person, or obligations that have to be paid before the maturity of the Loan applied for, except those, about which the Credit Provider notified when concluding the Credit Agreement;
  • no notarial payment order or lawsuit has been filed against him and no objectively justified reasons are known to him, which may lead to it;

• is not in a state of insolvency, does not participate in contracts, the performance of which would be in conflict with the fulfillment of the obligations of the Contract;
• all information provided in the Application is complete and accurate.
• If when filling out the Application, The customer provided incorrect data, depending on the moment of learning this fact, The credit provider has the right to either refuse the conclusion of the Agreement and/or the granting of the Credit, or terminate the Agreement (if such is concluded) and any other contractual relationship with the Client, without prior notice and to request early repayment of the Credit, together with all allowances, costs and accrued interest or such that will be accrued up to the date of termination of the Agreement.
• In case the Credit Provider approves the Application, The customer will be notified about the same via e- mail and/or telephone (via SMS or call), in person at the Business Premises or business premises of the Credit Intermediary.
• The credit provider has the right to offer the Customer different terms for concluding a contract than requested, including a shorter repayment period or a lower loan amount. If the Client accepts the offer by signing the Agreement, The credit provider will not ask the Customer to submit a new Application.
• If the application contains all the necessary data, the deadline for reviewing and responding to the application is 24 (twenty four) hours from the submission of the same. If the Application is not approved by the end of this term, the electronic application does not cause any legal action between the FD and the Client.
• The credit provider has the right, without reasoning, to reject the Application, by sending a written notification to the Credit User, including via email, via SMS to the specified phone number. The cases will be considered as rejection of the Application by silence, in which the Credit Provider did not send a notification of credit approval to the Credit User within the deadlines provided for considering the Application.
• The customer owes the credit provider a one-time fee for processing the application (in the following text: Fee). The commission is due for payment on the day of signing the Credit Agreement, and is repaid by the Client within the framework of monthly installments in accordance with the Amortization Plan, an integral part of the Credit Agreement. The amount of the Commission is specified in the Credit Agreement. To avoid any misunderstanding, the compensation according to the Amortization Plan is due for payment in full and in case of early repayment of the loan, partially or completely, as well as in case of termination of the Credit Agreement for any basis or reason, regardless of whether the termination is initiated by the Lender or the Customer.

7. CONCLUSION OF AGREEMENT

• An agreement is concluded in the manner provided for in these General Terms and Conditions and in accordance with the provisions of the Law on Consumer Protection when concluding an agreement for consumer loans, The law on data in electronic form and electronic signature as well as all applicable legal regulations valid in the territory of the Republic of North Macedonia.
• Each Customer is obliged to conclude a Credit Agreement with the Credit Provider.
• The contract is considered signed, concluded and enters into force from the moment the Creditor personally and personally signs it, in the business premises of the Credit Provider.
• The loan agreement with security is considered signed and concluded from the moment when the Client personally signs the Agreement and the annexes to the Agreement and is informed of all rights and obligations arising from it. The loan agreement with security comes into force after the Customer signs a Pledge Agreement with the Credit Provider and the pledge is entered in the Central Register of the Republic of North Macedonia and/or taken over (if it is about movable property, gold).
• Any monetary amount, approved and paid by the FD of the Loan Applicant constitutes a Loan, provided by FD under the terms of the Agreement and these General Terms and Conditions.

8. LOAN PAYMENT

• After successful conclusion of the Credit Agreement, FD realizes the monetary amount of the approved loan in the following ways:
  • Transfer to a transaction account specified by the Credit User. He is responsible for delivering a copy of the transaction account, on which to receive the approved amount.
  • When paying the amount of the loan in cash, The credit user is obliged to sign a paper confirmation that he has received the entire amount of the loan from FD and to hand over such signed confirmation to FD.
  • When paying the loan amount in cash, The credit user is obliged to present a correct and valid identity card or passport. Pursuant to the Anti-Money Laundering Regulation, FD has the right and obligation to keep a copy of the personal identification documents.
• The customer is responsible for the accuracy of the payment account to which he requests payment of the Credit.
• If the Customer has provided the Credit Provider with false information or the basis for making the decision to approve the Credit has changed (including deterioration of the Customer's financial situation, existence of burdens on the object of security that were not known to the Credit Provider), The Credit Provider shall have the right to refuse to pay the Credit based on the Agreement.
• The credit user can pay the funds to the following transaction accounts:

• About the Skopje Branch:

Komercijalna banka AD Skopje, transaction account 300-0000013519-25
NLB Bank AD Skopje, transaction account 210-0423582701-83
Halk Bank AD Skopje, transaction account 270-0423582701-90

• About the Ohrid branch:

Komercijalna banka AD Skopje, transaction account 300-0100000240-43
NLB Bank AD Skopje, transaction account 210-0423582704-74
Halk Bank AD Skopje, transaction account 270-0423582702-87

• About the Strumica branch:

Komercijalna banka AD Skopje, transaction account 300-0300000364-58
NLB Bank AD Skopje, transaction account 210-0423582703-77
Halk Bank AD Skopje, transaction account 270-0423582703-84

• About Kochani Branch:

Komercijalna banka AD Skopje, transaction account 300-0500000310-25
NLB Bank AD Skopje, transaction account 210-0423582702-80
Halk Bank AD Skopje, transaction account 270-0423582704-81

• About Kumanovo Branch

Komercijalna banka AD Skopje, transaction account 300-0500000310-25
Halk Bank AD Skopje, transaction account 270-0423582704-81

• About Tetovo Branch

Komercijalna banka AD Skopje, transaction account 300-0000045099-54
NLB Bank AD Skopje, transaction account 210-0423582707-65
Halk Bank AD Skopje, transaction account 270-0423582707-72

• About Kavadarci Branch

NLB Bank AD Skopje, transaction account 210-0423582708-62
Halk Bank AD Skopje, transaction account 270-0423582708-69

• About the Gostivar Branch

NLB Bank AD Skopje, transaction account 210-0423582709-59
Halk Bank AD Skopje, transaction account 270-0423582706-75

• About Bitola Branch

Halk Bank AD Skopje, transaction account 270-0423582709-66

8.5 The credit user can also pay the funds at the cash desk in the premises of the FD.

9. THE INTEREST, COMMISSION AND ST

• The credit provider has the right to interest and other commissions and fees according to the Agreement.
• The customer pays the interest and other agreed commissions and fees in accordance with the terms agreed in the Agreement and in accordance with the Amortization Plan and the applicable Tariff. The credit provider starts calculating the interest from the day of signing the Credit Agreement.
• The interest is calculated monthly by applying the simple method for calculating the interest on the rest of the loan amount.
• The commission is paid by the Customer to the Credit Provider for the analysis of the credit request, providing funds, conclusion of the Agreement or amendments to the Agreement in accordance with Article 10. of these General Terms and Conditions.
• In case, if the Credit User pays an amount in amount, which is not enough, to refund the total amount he had to pay up to that point, from the payments made, FD will initially collect in the following order:
• expenses ( for sending SMS messages, letter expenses, reminder, judicial and extrajudicial collection of obligations and other costs );
• Provisions ( for credit administration and other commissions and fees );
• Penalty interest and regular interest;
• Repayment of loan principal.
• The Credit Provider is entitled to the Commission even in cases where the Customer does not use the Credit or the Credit Provider does not pay the credit if it determines that the Customer has submitted incorrect information in the credit application or in other documents submitted to the Credit Provider (including notices and confirmations).
• The total costs of the Credit are all costs, including interest, commissions and other fees related to the Credit Agreement for Consumer Credit which the Customer has to pay and which are known to the Credit Provider. The rate of total costs of the Credit is expressed in percentage as an annual rate (SVT). The credit provider will calculate the SVT in accordance with the methodology for calculating the annual rate of total costs prescribed by the NBRSM Council.
• The calculation of SVT is carried out in the manner and under the conditions stipulated by the Agreement, and valid upon entry into force of the Credit Agreement and any amendments and additions (including the interest rate applicable during that time period). After calculating the total cost rate, it is considered that the Credit has been taken in full by the Customer, The Agreement is valid until the repayment date as agreed in the Credit Agreement and the parties will mutually fulfill the obligations arising from the Agreement.

10. AMORTIZATION PLAN

• During the validity of the Agreement, The credit provider provides the Customer with the Amortization Plan, at no additional charge.
• The amortization plan contains data on the installments and their due date and the conditions regarding the payment of those amounts, overview of each payment with details of the principal, the interest which is calculated based on the interest rate, if applicable commissions and additional charges.
• The customer has an overview of the Amortization Plan in the Account, but additionally at his request, The credit provider will provide him with an Amortization Plan, by post or electronically by mail.

11. LOAN REPAYMENT AND EARLY REPAYMENT

• The customer undertakes to repay the Loan in accordance with the provisions provided in the Credit Agreement and in accordance with the amounts provided in the Amortization Plan.
• The Customer repays the Credit to one of the transaction accounts of the Credit Provider Listed in Article 8 pond 8.4. or at the cash desks in one of the branches of the Credit Provider.
• The customer, especially, shall bear at his expense all related costs that may arise for him from the fulfillment of the Agreement (pr. Other bank commissions).
• When repaying the Loan, The customer undertakes to refer to his/her name/surname or credit number and, if referring to the Credit number, it will be considered that the Customer has given an explicit instruction to repay the obligations from that credit, while referring to his title/name and surname , The Customer confirms that if there is more than one overdue obligation per Credit or more overdue obligations towards the Credit Provider, the repayment of the due obligations will be carried out by the Credit Provider, at its own discretion.
• In the event that the Client has more than one active Credit with the Credit Provider and the Client has not given specific instructions for the allocation of funds, the allocation of funds received by the Client will be used to settle claims, in the following order:
• judicial and extrajudicial costs, sms messages, letter expenses, reminder, warnings before prosecution;
• allowances;
• penalty interest due;
• due, and unpaid contractual interest;
• principal.
• All payments by credit transfer are considered to have been made from the moment of payment to the transaction account of the Credit Provider. In case, if the Credit Provider determines that payment has been made, which is impossible to identify, that payment is not considered valid until its identification, and the Customer bears all the consequences of late payment.
• In case, if the Customer pays an amount that is not sufficient to repay all due obligations, the costs of non-fulfilment and untimely fulfillment of the Customer's obligations are settled in the order specified in article 11.5.
• The customer has the right to repay the loan early, in whole or in part, by submitting a written request for early repayment to the Credit Provider.
• In case of early repayment of the Loan, The customer is obliged to pay the missing loan principal, the remaining Commission and due interest and other fees until the day of early repayment.
• The credit provider cannot refuse the early fulfillment of the Credit Agreement.
• The Customer pays the fee for early repayment of the loan to the Credit Provider on the day of full or partial early repayment of the Loan.
• If the Customer has not repaid the Loan, in whole or in part, in accordance with the conditions established by the Credit Provider, the Customer will be deemed to have waived the request for early repayment.
• If the Customer has not signed the documentation related to the partial early repayment before the date of the partial early repayment, the Customer will be deemed to have waived the request for partial early repayment, and the request will be withdrawn.
• In case the Customer makes a payment that exceeds the due payment amount, and did not notify the Credit Provider in writing of the intention for full or partial early repayment, the same will not be considered as early repayment and the amount will be considered as prepayment and will be used to settle the obligations of the Customer. The credit provider reserves the right to use the amount for collection of any claim from the Customer, and which derives from the Agreement(ite) or approved Customer requests, if they are due.
• If after full repayment of obligations, The customer still has available funds, The credit provider will refund the Customer's payment account, if it is known to him, or otherwise requested by the Client.
• Premature repayment of the Loan can also be carried out through the approval of a new Loan by the Customer's Credit Provider ("Loan for refinancing"). The refinancing loan can only be approved in full (and not for partial) return of current credit to the Customer, whereby the Client must not have overdue obligations towards the Credit Provider. The credit provider is not obliged to approve a refinancing loan.

12. LATE PAYMENT

• If the Credit User is late with payment of 2 successive installments, FD shall have the right to terminate the Agreement immediately. In such a case, the total amount of the loan, together with interest up to the date of termination, the costs and commissions provided for in this Agreement are due for payment immediately and in full. For this purpose, FD will notify the Credit User by calling and sending a written notice.
• The user pays a commission for non-fulfillment of contractual obligations, which represents compensation for the costs of the FD if the User does not make the contractual repayments within the terms established in the Credit Agreement. The commission for breach of contractual obligations to repay the loan is determined by the valid Tariffs which are available on the website and in the branches of the FD.
• The credit user pays commissions (including, but not limited to a commission for issuing credit, credit administration fee, extension fee, commission for breach of contractual obligations and others) interest for late payment and penalties in the cases specified in the credit agreement.

13. RIGHT OF TERMINATION

The User may withdraw from the Agreement within 8 days, without giving a reason for the cancellation. The cancellation period starts from the day the Agreement was concluded or from the day the User received the terms and information from the Agreement, if that day is later than the day of the conclusion of the Agreement. The user should notify the FD in writing or through another permanent medium of the cancellation of the Agreement before the expiration of the term in paragraph 1 from this article and to pay the principal and interest for the period from the use of the Credit to the day of payment of the principal, immediately but not later than 30 days from the day of notification, including a one-time loan administration fee.

14. CONSEQUENCES OF LATE PAYMENT

• If the Client does not fulfill the obligations of the Agreement in full and in a timely manner, The credit provider has the following rights:
  • for natural persons to calculate a contractual interest rate in the amount of 35% annually that is 8 % percentage points above the reference interest rate from the National Bank of RSM from 5.35 % The interest rate is adjustable and changes in accordance with the Decision of the governing bodies of the FD and the provisions of the Law on Obligation Relations regarding the amount of the contractual interest rate, which cannot be higher than the rate for the legally established penalty interest.. The interest is calculated after the expiration of one calendar month from the calculation of the outstanding obligations from the Agreement.
  • for legal entities, contractual penalty interest will be calculated and collected in the amount of the legal penalty interest increased by 50 % from the due date to the day of full collection. The rate of contractual penal interest is variable depending on the change in the legal penal interest, the positive regulations that regulate this area and the acts of the business policy of the FD, whereby FD will calculate and charge the highest legally allowed rate.
  • if the Customer does not fulfill his obligations or does not submit the requested information even after a reasonable period of time, The credit provider has the right to take all necessary actions in accordance with the Applicable Laws, including, but not limited to, early termination of this Agreement and any other agreements concluded between the Parties, as well as to carry out all procedures for collection of its claims before all competent authorities and institutions, including, but not limited to, courts, notaries, executors and other competent bodies. Due to lack or incompleteness of relevant information provided by the Client, The credit provider reserves the right, at its own discretion, to go to the field and immediately obtain all the necessary facts, technical and other data required for correct and complete execution of the procedure.
• to submit information about the Client's obligations to the Credit Bureau, which may affect the creditworthiness of the Credit User. Data on the Credit User are submitted to the Credit Bureau on the basis of a written agreement concluded between the Credit Provider and the Credit Bureau and on the basis of the Credit Bureau Law.

15. TERMINATION OF AGREEMENT

• The credit provider has the right to unilaterally terminate the Agreement and demand full compulsory collection of the credit and all other incurred costs and to notify and summon the User in writing within 15 ( fifteen) days to pay the due obligations if:
  • The user did not make payments on the loan;
  • The statement and/or information, that are given or confirmed under this Agreement are incorrect (untrue) the moment of giving or confirming;
  • In case of insolvency of the User;
  • The user does not comply with the provisions of the Agreement;
  • Other cases provided by law;
• The credit user can cancel the credit agreement within 15 (fifteen) days, without giving a reason for the cancellation. The cancellation period starts from the day of conclusion of the contract.
• The credit user agrees that FD will sell the claims that could arise from the concluded Credit Agreement to third parties., including all data and documents related to the same.
• In case of assignment of a claim from the credit agreement or assignment of a credit agreement to another legal entity, the credit user, has a right against the person to whom the claim is assigned, that is, the credit agreement should highlight all objections, except for the personal objections that he had submitted to the FD or the Credit Provider.
• The customer should be notified of the performed deviation, except if the FD, in agreement with the person to whom the assignment is made, It has to service the loan.

16. APPEAL PROCEDURE

• The customer can submit an objection by writing to the address of the Credit Provider indicated above.
• Objections will be answered in the shortest possible time, and the Credit Provider will try to respond no later than 30 working days.

17. PERSONAL DATA AND TRANSFER OF PERSONAL DATA
    • By accepting these General Terms and Conditions, The applicant of the loan under full moral, material and criminal liability, confirms that all the data it has specified in the loan request, and on the basis of which the Credit Agreement is concluded, are true and correct.
    • If the Loan Applicant changes his personal and address data and does not notify the FD in writing within 15 days from the day of occurrence of the changes, delivery to the last registered address or e-mail address will be considered proper and valid both in the procedure for regular repayment of the loan and in the procedure for forced collection of the FD claim in accordance with legal regulations.
    • The customer agrees that his/her personal data may be transferred to a debt collection agency and processed for the purposes of the Assessment.
    • The credit provider will process the personal data of the Credit User and may transfer the personal data to other countries – EU or EEA member countries or other countries that are not EU or EEA member countries, after prior approval for the transfer of personal data from the Personal Data Protection Agency for the purpose of fulfilling a legal or contractual obligation.

18. FORCE MAJOR

• The credit provider shall not be liable to the credit user for any delay or failure to fulfill obligations due to force majeure. (as defined in below).
• "Force Majeure" shall mean any event which cannot be prevented or foreseen, arising after the signing of the Credit Agreement between the Credit Provider and the Credit User and which leads to the impossibility of fulfilling obligations, undertaken by the Credit Provider under the Credit Agreement and / or these General Terms and Conditions, including, but not limiting: legally, administrative or governmental restrictions, natural disasters, pandemic, riots, uprisings, clashes or riots, war, terrorist attacks, earthquakes or other destructive acts of natural forces, general strikes, embargo.
• In case of force majeure, The credit provider will take all reasonable actions and measures, to limit possible losses and damages, and will notify the Credit User within one week of the end of the force majeure.
• Lack of financial resources will not be considered force majeure, as in relation to the Credit Provider, as well as in relation to the User of the credit.

19. TRANSITIONAL AND FINAL PROVISIONS

• All notices between the Parties regarding the Agreement shall be made in accordance with the Agreement.
• If any provision or part of the provisions of these General Terms and Conditions are declared invalid, the other provisions remain in effect, and the invalid provisions will be replaced by valid ones that are in accordance with the initial intentions of the Parties, the most possible.
• By signing the Agreement, The customer confirms that he has read and understood these General Terms and Conditions and fully accepts them.
• The credit user declares that he is familiar with and agrees that the General Terms and Conditions may be published on the website of the FD (http://fkcbs.com.mk) – https://brzkredit.fkcbs.com.mk/, as well as that the Credit Provider is not obliged to personally notify the Credit User of the changes made. The credit user is considered to have been informed by the Provider of any changes to the General Credit Terms and Conditions on the day they are published on the Web- the country. Financial credit center BS DOO Skopje

Skopje, February 2026 year